DISCOUNTANIMEDVD.COM reviewed. (it sucks)

DISCOUNTANIMEDVD.COM is a terrible online vendor... follow with me the twists and turns as ALL 4 ITEMS from my original order go from in to out of stock over a period of a month. Bear in mind that if they had shipped them in the 24-48 hour processing period that they promise all 4 would have still been in stock and I would have my stuff now.

All i wanted was the Myazaki box set, but I ordered other stuff to get 'free' shipping, only after paying for the stuff was it revealed that free shipping does not apply to canadian orders...

It all starts when I request that they clarify my order so it is clear that I want the english dubbed myazaki box set and not the original japanese, and they inform me that Akira (arguably the most popular Anime film of all time, something that should be easily available) is out of stock:


22/08/08:
Thank you very much for your prompt reply and for updating my order as I requested.

I appreciate your candor about the out of stock item. After considering the three options you have offered I would like to not order the Akira DVD (FX) ( DVDCODE : 35214), and have it removed from my order for a store credit.

One of the dvd's I have ordered is for a gift, and as such I need it in a timely manner. I look forward to receiving my order and using my store credit in the future.



peace

*****
store credit code promised within 24 hours

28/08/08


I have not received the store credit code yet, though it has been 6 days. I would like to receive my store credit code and have my order shipped as soon as possible. Thank you

*****

31/08/08

Hello, I have received my store credit code, but my order has not yet shipped.
I have checked the order and one of the items is out of stock and discontinued.

I would like to receive my order as soon as possible as it is needed for a gift.
So, as previously with the Akira DVD I had ordered, I would like to remove the
discontinued item from my order. I would like to replace this discontinued item
with a book that is in stock and available.

My order number:
XXXXXXXXX

Out of stock / discontinued item to remove from order:

Spirited Away Wall Scroll (80 cm x 102 cm) (z281)

Item to add to order as a replacement:

Nausicaa Watercolor Impressions Art Book BOOKCODE : 26480


The difference in price between the scroll ($9.99 + 3.00, extra shipping = $12.99) and the book (20.99, currently listed sale price) is $8.00. I would like to pay that difference in price by using my store credit of $13.95 (code: XXXXXXXXXX).

I would ask you to please 'fast track' my order if possible as it was paid for 11 days ago and is needed for a birthday party next week.

Thanking you in advance, George

below is a copy of the email regarding my last out of stock item:


"TEMPORARILY OUT OF STOCK and not available for the time being.
Akira DVD (FX) - $9.95 (pre-ordered item)


ETA: Unknown,

We understand that time is important for our customers. Therefore, you may choose from the following options.

1) Wait until the item becomes available
2) Replace it with another IN STOCK item
3) Remove BACKORDER item(s) for store credit or refund

If you plan to replace the item, please supply us with the following information,
1. Order Number (a numeric seven digit number):
2. Product code and title to replace out of stock item:

As soon as the backorder/preorder items are restocked at our warehouse, your order will be processed immediately.

Thank you for your patience and understanding to this matter.

Sincerely,
D.A.D. Customer Support
Your Online Anime DVD Superstore!"

******
order is updated with the book instead of the dvd

03/09/08

Thank you very much, I expect to have my package shipped and received soon.

Have a nice day, George

******
I create a ticket to ask why my order is not processing, they switch it to processing...

06/09/08
Thank you for your prompt attention in this matter.

Best, George
******
07/09/08

Hello, My order has gone back to being back-ordered, an item (metropolis dvd) that was in-stock for the 2 weeks that my order has been back-ordered is now out of stock... I would like an explanation as to how my order has not yet shipped and a reasonable estimate as to when it will be shipped otherwise I will cancel my order entirely for a refund. This process has become a comedy of errors and I am extremely dissatisfied.

******
08/09/08

My order is backordered again because of another out of stock item. In order to speed up the process I would like to replace the out of stock item: col07796 Metropolis DVD - $24.98
with this item: DVDCODE : 16698 The place promised in our early days: 20.99. I will take the difference as a store credit.

PLEASE now ship the order IMMEDIATELY as I have been waiting over 3 weeks and have had to change the order 4 times now.

PLEASE!!!!!!


Thank you, George
******
Now my order is backordered again, the Myazaki box set - aka. the only reason for my order, is now out of stock and out of print!?!? 4 weeks into a "24-48 hour processing time"... and they send me a message with this DEAD link: http://www.discountanimedvd.com/customersupport/

10/09/08

I have not yet received my store credit code and my order is no longer being processed and is back to backordered.

I would like an explanation (not a copy/pasted response) tomorrow, otherwise I will cancel my order for a full cash refund.

I am extremely disappointed with your ordering process and in no way do I feel like a "valued customer".

*******

Postscript: found the Myazaki box set on ebay for much cheaper.

(23:54) [Panda] Walkind dogs can be danerous
(23:54) [Panda] *dangerous
[GhostDad the Whip] it's a pretty small dog
(23:54) [Panda] Even worse
(23:54) [Panda] :0
[GhostDad the Whip] tripping over him into a low picket-fence, eye-first
(23:54) [Panda] Yes
[GhostDad the Whip] I worry about that EVERY time
(23:55) [Panda] Youd be amazed at how common thats gotten
[GhostDad the Whip] I only have one eye as we speak
(23:55) [Panda] Which?
[GhostDad the Whip] left
:55) [Panda] Cool
[GhostDad the Whip] lost the right one while walking a friends dog
(23:55) [Panda] Damn
(23:56) [Panda] I never walk my dog
(23:56) [Panda] It can do that on its own
[GhostDad the Whip] I wish I had space for my dog
[GhostDad the Whip] I have to leash it and dodge cars with him
(23:56) [Panda] Garage sale?
(23:56) [Panda] Hmm
(23:56) [Panda] Well good luck
[GhostDad the Whip] I was thinking of a garage sale
[GhostDad the Whip] 1 item: dog
[GhostDad the Whip] also: unused left-eye patch
[GhostDad the Whip] bundled
(23:57) [Panda] Could fetch a pretty penny
[GhostDad the Whip] I s'pose
(23:57) [Panda] Mhmm
[GhostDad the Whip] never know when I'll need that eye-patch tho
(23:58) [Panda] Yeah
(23:58) [Panda] Never know...
[GhostDad the Whip] yeah, I guess I'll keep him
(23:58) [Panda] Suit yourself
[GhostDad the Whip] whoa
[GhostDad the Whip] sorry to have offended you
(23:58) [Panda] Haha
(23:58) [Panda] I'm not offended
[GhostDad the Whip] I know I know, just looking out for me, thanks
(23:59) [Panda] I mean...I could use a left eye eye patch
(23:59) [Panda] But..
(23:59) [Panda] Nevermind
(23:59) [Panda] Hah
[GhostDad the Whip] Keep a roll of electrical tape around
[GhostDad the Whip] works in a pinch
(23:59) [Panda] Hmm
(0:00) [Panda] Next time I go to a store
(0:00) [Panda] I will pick some up
[GhostDad the Whip] Also: maybe sand down the sharp points on your picket fence
(0:02) [Panda] Does this mean I should first get a picket fence?
[GhostDad the Whip] if everyone does there part we can save upwards of 3000 eyeballs
[GhostDad the Whip] their*
(0:02) [Panda] Haha
[GhostDad the Whip] oh, if you don't have one then you are alright
(0:02) [Panda] Ok good
[GhostDad the Whip] unless you have a fence made of bear traps placed at eye-height, then...
(0:03) [Panda] Oh no
(0:03) [Panda] I have a moat
[GhostDad the Whip] woot
(0:03) [Panda] Filled with bear traps
[GhostDad the Whip] thats's the dream right there
[GhostDad the Whip] hahah
(0:04) [Panda] Damn right
[GhostDad the Whip] bear traps and dog biscuits
(0:05) [Panda] Oh boy!
(0:05) [Panda] Thats actually a great idea
[GhostDad the Whip] around here that's old news, but we use em at high school science fairs
(0:06) [Panda] I see
[GhostDad the Whip] you make a papier mache Volcano, fill it with bear traps, then pour some red food dye in, and when the judges pass by you drop in the dog biscuits,,, kaboom
(0:07) [Panda] Hmmm
(0:07) [Panda] What grade do you recieve?
[GhostDad the Whip] E for effort
(0:08) [Panda] Damn
(0:08) [Panda] Thats awesome
[GhostDad the Whip] thanks Panda
(0:09) [Panda] For what?
[GhostDad the Whip] positive reinforcement
(0:09) [Panda] Oh
(0:09) [Panda] You are very welcome

Nancy has great wallpaper

Nancy has great wallpaper
Originally uploaded by floordje

testing my flikr/blog crossover moves

ouch

sxezskoz

8bc

mission statement

well, 'big tings a gwan' ie. the gblott.com website launch (soon, I promise). I thought I'd take a minute or two and post (on my parent's old pc... I'm still looking for a place with big enough windows, and waiting for my monitor [damn you canada post]).

The first thing I'm doing is finishing my Wandering Angus booklet, something to send off to publishers and other deserving pals...



been doing lots of drawing in my new moleskin and look forward to posting once I'm set up again for such things (scanner is also somewhere in Mail purgatory).

See ya around

Plans

Pin Machine, Linocut, Watercolour, Acrylic, Staedlter, Sun, Light Source, Abcedarium, Cast, Caste, Incant, Enchant, Shanty, System, Hour, Wake, Strategy, Set it off, Love, Beauty, Children, Border, Engraving, Grave, Moonlight, Ukulele, Angle, Fowl, Fur, Caterpillar, Talking Squirrel, Thumbnail Portrait, Sore Back...