DISCOUNTANIMEDVD.COM is a terrible online vendor... follow with me the twists and turns as ALL 4 ITEMS from my original order go from in to out of stock over a period of a month. Bear in mind that if they had shipped them in the 24-48 hour processing period that they promise all 4 would have still been in stock and I would have my stuff now.
All i wanted was the Myazaki box set, but I ordered other stuff to get 'free' shipping, only after paying for the stuff was it revealed that free shipping does not apply to canadian orders...
It all starts when I request that they clarify my order so it is clear that I want the english dubbed myazaki box set and not the original japanese, and they inform me that Akira (arguably the most popular Anime film of all time, something that should be easily available) is out of stock:
22/08/08:
Thank you very much for your prompt reply and for updating my order as I requested.
I appreciate your candor about the out of stock item. After considering the three options you have offered I would like to not order the Akira DVD (FX) ( DVDCODE : 35214), and have it removed from my order for a store credit.
One of the dvd's I have ordered is for a gift, and as such I need it in a timely manner. I look forward to receiving my order and using my store credit in the future.
peace
*****
store credit code promised within 24 hours
28/08/08
I have not received the store credit code yet, though it has been 6 days. I would like to receive my store credit code and have my order shipped as soon as possible. Thank you
*****
31/08/08
Hello, I have received my store credit code, but my order has not yet shipped.
I have checked the order and one of the items is out of stock and discontinued.
I would like to receive my order as soon as possible as it is needed for a gift.
So, as previously with the Akira DVD I had ordered, I would like to remove the
discontinued item from my order. I would like to replace this discontinued item
with a book that is in stock and available.
My order number:
XXXXXXXXX
Out of stock / discontinued item to remove from order:
Spirited Away Wall Scroll (80 cm x 102 cm) (z281)
Item to add to order as a replacement:
Nausicaa Watercolor Impressions Art Book BOOKCODE : 26480
The difference in price between the scroll ($9.99 + 3.00, extra shipping = $12.99) and the book (20.99, currently listed sale price) is $8.00. I would like to pay that difference in price by using my store credit of $13.95 (code: XXXXXXXXXX).
I would ask you to please 'fast track' my order if possible as it was paid for 11 days ago and is needed for a birthday party next week.
Thanking you in advance, George
below is a copy of the email regarding my last out of stock item:
"TEMPORARILY OUT OF STOCK and not available for the time being.
Akira DVD (FX) - $9.95 (pre-ordered item)
ETA: Unknown,
We understand that time is important for our customers. Therefore, you may choose from the following options.
1) Wait until the item becomes available
2) Replace it with another IN STOCK item
3) Remove BACKORDER item(s) for store credit or refund
If you plan to replace the item, please supply us with the following information,
1. Order Number (a numeric seven digit number):
2. Product code and title to replace out of stock item:
As soon as the backorder/preorder items are restocked at our warehouse, your order will be processed immediately.
Thank you for your patience and understanding to this matter.
Sincerely,
D.A.D. Customer Support
Your Online Anime DVD Superstore!"
******
order is updated with the book instead of the dvd
03/09/08
Thank you very much, I expect to have my package shipped and received soon.
Have a nice day, George
******
I create a ticket to ask why my order is not processing, they switch it to processing...
06/09/08
Thank you for your prompt attention in this matter.
Best, George
******
07/09/08
Hello, My order has gone back to being back-ordered, an item (metropolis dvd) that was in-stock for the 2 weeks that my order has been back-ordered is now out of stock... I would like an explanation as to how my order has not yet shipped and a reasonable estimate as to when it will be shipped otherwise I will cancel my order entirely for a refund. This process has become a comedy of errors and I am extremely dissatisfied.
******
08/09/08
My order is backordered again because of another out of stock item. In order to speed up the process I would like to replace the out of stock item: col07796 Metropolis DVD - $24.98
with this item: DVDCODE : 16698 The place promised in our early days: 20.99. I will take the difference as a store credit.
PLEASE now ship the order IMMEDIATELY as I have been waiting over 3 weeks and have had to change the order 4 times now.
PLEASE!!!!!!
Thank you, George
******
Now my order is backordered again, the Myazaki box set - aka. the only reason for my order, is now out of stock and out of print!?!? 4 weeks into a "24-48 hour processing time"... and they send me a message with this DEAD link: http://www.discountanimedvd.com/customersupport/
10/09/08
I have not yet received my store credit code and my order is no longer being processed and is back to backordered.
I would like an explanation (not a copy/pasted response) tomorrow, otherwise I will cancel my order for a full cash refund.
I am extremely disappointed with your ordering process and in no way do I feel like a "valued customer".
*******
Postscript: found the Myazaki box set on ebay for much cheaper.
Tuesday, September 9, 2008
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